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Why did not I receive answer regarding my question? |
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If you did not receive our answer by email within
2 working days, our email would be blocked by
your email server. In that case, please use Q&A
menu instead. A written article in Q&A section
is visible only to you. |
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Transfer request was rejected. |
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After we take a request for domain transfer, we send an
email to the domain's owner for confirmation. If a
domain's owner does not answer the email or he/she does not get the email (like spam blocking), domain transfer
request is automatically rejected. In that case,
let the domain's owner send a confirmation by his/her own email to us
next steps will proceed then. |
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How do I change ownership of a domain name to another person (company). |
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To change ownership to another person or company, you will need to send email which must include following information to us. 1. transferring your domain name 2. transferor¡¯s DomainCA ID 3. transferee¡¯s DomainCA ID Your email address should be on the contact information of WHOIS. |
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I have lost my password. |
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If you have forgotten the password to your account, please click ¡°forgot password¡± and you are required to take following steps. 1. Fill out your ID and email address which should be identical with the contact information on DomainCA¡¯s file. 2. Click on ¡°Send E-mail to me¡± button. 3. We will provide you with a temporary password via email and it should arrive shortly. 4. After login by using a temporary password, you need to change your password. 5. For security reasons, the temporary password holds good for an hour so after the period, this password is no longer valid. |
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How do I change my email address. |
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You can fax us a request to change your email address. This request should include a copy of photo ID. State-issued photo identification cards and passports are acceptable. Fax your request to +82.2.360.3001 |
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What does Domain Status(Active/Lock/Hold/Redemption/pendingdelete) mean? |
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Active This is the default status of a domain at registration time. The domain can be renewed. Lock Locking a domain is for an additional step of security. The domain cannot be modified, transferred or deleted. The domain can be renewed. Locking a domain is for an additional step of security. If necessary, you can remove LOCK for your domain by clicking ¡°My domains¡± menu. Hold The domain can not be modified or deleted when in this status. The domain can be renewed. REDEMPTIONPERIOD A domain name is placed in REDEMPTIONPERIOD status when a name is not renewed within the Add Grace Period. The only action we can take on a name in REDEMPTIONPERIOD is to request that it be restored. Unless restored, the domain will be held in REDEMPTIONPERIOD status for a specified number of calendar days and then the domain will be deleted. The current length of this Redemption Period is thirty calendar days. PENDINGDELETE A domain name is placed in PENDINGDELETE status if it has not been restored during the Redemption Period. A domain name is deleted from the registry database a specified number of calendar days after it is placed in PENDINGDELETE status. The current length of this Pending Delete Period is five calendar days. |
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If you still need assistance, please contact webmaster@domainca.com or call us on the number below. |
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Phone: +82.2.360.3093 Fax: +82.2.360.3001 E-mail: webmaster@domainca.com Mailing Address: 16th FL. Nuritkum Square Bldg. 1605, Sangam-dong, Mapo-gu, Seoul, 121-836, Korea Office Hours: 1 am to 9 am GMT (9 am to 6 pm KST) |
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